Warranty and maintenance policy
WARRANTY POLICY
The products and equipment provided by us are covered by the main warranty, all equipment has full components for immediate replacement for customers.
For small appliances and machines (blender or automatic coffee machine), customers who encounter an error, the technical department will support by phone to handle the problem first. In case it cannot be handled by phone, please send it to our center, we will handle the problem as quickly as possible. In case it takes longer than 2 working days, we will lend you an equivalent device to use in the meantime. If the customer requires on-site maintenance, we will charge a travel fee depending on the area but not more than 200,000 VND.
For large equipment, we will send technicians to the place (only applicable in Hanoi city).
Our technicians have a lot of experience in the field of home appliances, so we can guarantee you the best service.
WARRANTY CONDITIONS
The warranty policy applies when the original invoice or sales invoice (identifying date of purchase, product type) is issued with the defective product. In case the customer lost the invoice, you can provide the phone number so that we can look up the customer's warranty information stored on our system. The warranty will not apply to products modified or retrofitted for use in any country other than the country in which the product was designed, manufactured, certified and/or authorization or damage results from such change.
1. Cases not covered by warranty:
- Periodic maintenance (cleaning the machine and filtering the residue) from the 2nd year onwards, repairing or replacing components due to wear and tear over time
- Additional periodic maintenance in the first year of using the machine.
- Any additional assembly or modification to upgrade other than those described in the user manual
- Shipping fees, home delivery service charges and all shipping risks directly or indirectly related to the product warranty.
2. Cases not covered by warranty:
- Misuse of instructions for use, maintenance and warnings when using;
- The installation and use of the product is not in accordance with the technical safety standards in the country of use of the product
- Falling, breaking, bumping during use.